Privacy Policy

Last updated: 28 September 2026

The Lancashire Candle Company Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, make a purchase, create an account, contact us, subscribe to marketing communications or otherwise interact with us.

For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, The Lancashire Candle Company Ltd is the data controller of your personal information.

1. Who We Are

The Lancashire Candle Company Ltd
4 Round Barn
Blackburn Road
Turton
BL7 0QA
United Kingdom

Company Number: 15765809
Email: sales@lancashirecandlecompany.co.uk
Telephone: 07747 649933

Our online store is hosted by Shopify, which provides the e-commerce platform through which we sell our products.

2. Personal Information We Collect

Depending on how you interact with us, we may collect and process information including:

• your name;

• billing and delivery addresses;

• email address;

• telephone number;

• account information and preferences;

• details of products you purchase, return, exchange or cancel;

• payment and transaction information;

• communications you send to us;

• information you provide when submitting a review;

• marketing preferences;

• information about your device and browser;

• IP address;

• information about how you use and navigate our website; and

• information collected through cookies and similar technologies.

Payment information may be collected and processed by Shopify and our payment providers. We do not necessarily receive or retain complete payment card details ourselves.

3. How We Collect Your Information

We may obtain personal information:

• directly from you when you place an order, create an account, contact us, subscribe to marketing or otherwise provide information to us;

• automatically when you use our website, including through cookies and similar technologies;

• from Shopify and other service providers that help us operate our business; and

• from other third parties where permitted by law.

4. How We Use Your Personal Information

We may use your personal information to:

• process and fulfil your orders;

• take and process payments;

• arrange delivery;

• process cancellations, returns, refunds and exchanges;

• provide customer service;

• communicate with you about an order or enquiry;

• create and manage customer accounts;

• prevent and investigate fraud or misuse;

• maintain the security of our website and services;

• improve our website, products and customer experience;

• manage product reviews;

• send marketing communications where permitted;

• understand how customers use our website;

• comply with our legal and regulatory obligations; and

• establish, exercise or defend legal claims.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely upon:

Contract
We process information where it is necessary to enter into or perform a contract with you. This includes processing your order, taking payment, arranging delivery and dealing with returns or refunds.

Legal obligation
We may process and retain information where necessary to comply with legal obligations, including accounting, tax, consumer protection and other regulatory requirements.

Legitimate interests
We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests. This may include preventing fraud, securing our website, improving our services and managing our business.

Consent
Where required, we may rely on your consent, including for certain marketing activities or the use of certain cookies and similar technologies. Where processing is based on consent, you may withdraw your consent at any time.

6. Marketing

If you have subscribed to receive marketing communications from us, or where we are otherwise legally permitted to send them, we may use your contact details to tell you about products, launches, offers and other news from The Lancashire Candle Company.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained within our emails or by contacting us at:

sales@lancashirecandlecompany.co.uk

Unsubscribing from marketing will not prevent us from sending essential communications relating to an order, account or enquiry.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies for purposes including operating the website, remembering preferences, understanding website usage and, where applicable, marketing and advertising.

Where required by law, non-essential cookies will only be used with your consent.

You can manage your cookie preferences through the cookie controls provided on our website.

Further information about cookies may be provided in our Cookie Policy or cookie preference tool.

8. Shopify

Our store is hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of our store in order to provide its services.

Information you submit through our website may therefore be transmitted to and processed by Shopify and its service providers.

Shopify may also process information about your interactions with our store in connection with features and services that it provides to merchants and consumers.

Shopify's processing of personal information is also governed by its own applicable privacy information.

9. Sharing Your Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Shopify;

• payment processors;

• delivery and courier companies;

• IT, website and cloud service providers;

• email and marketing service providers;

• analytics providers;

• customer review services;

• professional advisers such as accountants or legal advisers; and

• government bodies, regulators, law enforcement or other authorities where required by law.

We only share personal information where there is an appropriate reason for doing so.

We may also disclose information in connection with a sale, transfer, restructuring or other change involving our business where permitted by law.

10. International Transfers

Some of our service providers, including technology providers, may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we take appropriate steps, where required, to ensure that it receives an appropriate level of protection.

This may include transferring information to a country recognised as providing adequate protection or using appropriate contractual safeguards recognised under UK data protection law.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting and reporting requirements.

Different categories of information may therefore be retained for different periods.

When information is no longer required, we will delete or anonymise it where appropriate.

12. Security

We take appropriate organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You are responsible for keeping any account password or login information confidential.

13. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights relating to your personal information.

These may include the right to:

• request access to the personal information we hold about you;

• request correction of inaccurate or incomplete information;

• request deletion of your personal information in certain circumstances;

• request restriction of processing in certain circumstances;

• object to certain processing;

• receive certain personal information in a portable format;

• withdraw consent where we rely upon consent; and

• object to direct marketing.

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, contact:

sales@lancashirecandlecompany.co.uk

We may need to ask you for information to verify your identity before responding to a request.

14. Children

Our website and products are not directed at children and we do not knowingly collect personal information directly from children for the purpose of selling our products to them.

If you believe that a child has provided personal information to us inappropriately, please contact us.

15. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of websites that we do not operate. We recommend reviewing the privacy information provided by those organisations before providing personal information to them.

16. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to make a complaint to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information about your rights and how to make a complaint is available from the ICO.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services or legal obligations.

When we make changes, we will update the “Last updated” date at the top of this policy.

18. Contact Us

If you have questions about this Privacy Policy, how we process your personal information or you wish to exercise your data protection rights, please contact:

The Lancashire Candle Company Ltd
4 Round Barn
Blackburn Road
Turton
BL7 0QA
United Kingdom

Email: sales@lancashirecandlecompany.co.uk
Telephone: 07747 649933
Company Number: 15765809