Shipping & Delivery Policy

Order Processing

Our products are handmade with care and many are made to order.

Please allow 1–2 working days for your order to be prepared before dispatch. During particularly busy periods or for larger orders, processing may take a little longer. If we expect a significant delay, we will contact you.

Working days are Monday to Friday, excluding UK bank holidays.

Once your order has been dispatched, you will receive a dispatch confirmation email.

UK Shipping

We currently offer shipping within the United Kingdom.

Standard Delivery: £3.99
Estimated delivery after dispatch: 2–4 working days
Free standard delivery: Orders over £60

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

The estimated delivery time is in addition to our normal order processing time.

Local Delivery

Local delivery is available to eligible addresses within 5 miles of The Lancashire Candle Company.

If your address qualifies for local delivery, the option will be displayed at checkout.

We will contact you to arrange a suitable delivery date and time.

Please ensure that the delivery address and contact details supplied when placing your order are accurate.

Store Pickup

Free collection is available from:

The Lancashire Candle Company
4 Round Barn
Blackburn Road
Turton
BL7 0QA

Please wait until you have received confirmation that your order is ready before travelling to collect it.

We will contact you to arrange a suitable collection time.

Delivery Delays

If your order has not arrived within the expected delivery period, please contact us at:

sales@lancashirecandlecompany.co.uk

Please include your name and order number so that we can investigate the delivery for you.

Incorrect Delivery Information

Please check your delivery information carefully before completing your order.

If you notice an error in your delivery address, please contact us as soon as possible at sales@lancashirecandlecompany.co.uk.

If your order has not yet been dispatched, we will do our best to amend the address.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at:

sales@lancashirecandlecompany.co.uk

Please provide your order number and details of the issue so that we can resolve it for you.

For further information about damaged, faulty or incorrect goods, cancellations and returns, please see our Returns & Refunds Policy.

Contact Us

If you have any questions about delivery or collection, please contact:

The Lancashire Candle Company Ltd
4 Round Barn
Blackburn Road
Turton
BL7 0QA
United Kingdom