Returns & Refunds

We hope that you love your order from The Lancashire Candle Company. However, if you change your mind about an online purchase, you have the right to cancel your order within 14 days of receiving your goods.

Change of Mind / Right to Cancel

You have 14 days from the day after you receive your order to notify us that you wish to cancel your purchase. You do not need to give us a reason.

To exercise your right to cancel, please contact us at:

sales@lancashirecandlecompany.co.uk

You may also notify us by post at:

The Lancashire Candle Company
4 Round Barn
Blackburn Road
Turton
BL7 0QA

After notifying us that you wish to cancel, you must return the goods to us within 14 days.

Items should be returned in their original condition. You are responsible for taking reasonable care of the goods while they are in your possession.

We may make a deduction from your refund if the value of the goods has been reduced as a result of handling beyond what is necessary to establish their nature, characteristics and functioning.

Return Shipping

For change-of-mind returns, you are responsible for the cost of returning the goods to us.

We recommend obtaining proof of postage when returning an order.

If an item is faulty, damaged or incorrect, please contact us as soon as possible. Where appropriate, we will cover reasonable return costs for faulty, damaged or incorrectly supplied goods.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective or you have received the wrong item.

Please email sales@lancashirecandlecompany.co.uk with your order details and information about the problem so that we can resolve it for you.

Your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods are not affected by this policy.

Personalised and Bespoke Items

The statutory right to cancel does not apply to goods that are made to your specifications or are clearly personalised.

This may include, for example, candles engraved or otherwise personalised with wording, names, dates or designs specifically requested by you.

Choosing from standard options offered as part of our usual product range, such as a fragrance or vessel colour, does not in itself remove your statutory cancellation rights.

This does not affect your rights if a personalised or bespoke item is faulty, damaged, misdescribed or does not conform to your order.

Used or Handled Products

You may inspect an item as you reasonably would in a shop.

If goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, and this reduces their value, we may make an appropriate deduction from the refund.

Exchanges

If you would like a different product, please contact us. Where appropriate, the simplest option may be to return the original item in accordance with this policy and place a new order.

Faulty, damaged or incorrect items will be dealt with separately as described above.

Refunds

When you exercise your statutory right to cancel, we will refund the price paid for the returned goods together with the cost of our least expensive standard delivery option.

If you chose a more expensive delivery method, such as an enhanced or express service, we are not required to refund the additional cost above our standard delivery charge.

We may withhold the refund until we have received the goods back or you provide evidence that you have returned them, whichever occurs first.

Refunds will be made without undue delay and no later than 14 days after we receive the returned goods or evidence that they have been sent back.

Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.

Your bank or payment provider may take additional time to process the refund.

Sale Items

Your statutory cancellation rights also apply to sale items purchased online unless another statutory exception applies.

Gift Cards

Different rules may apply to gift cards depending on their circumstances. Please contact us if you have a query regarding a gift card.

Contact Us

If you have any questions about a return, cancellation or refund, please contact:

sales@lancashirecandlecompany.co.uk

The Lancashire Candle Company
4 Round Barn
Blackburn Road
Turton
BL7 0QA

 

 

Model Cancellation Form

If you wish to cancel your contract, you may use the form below, although you are not required to use it.

To:
The Lancashire Candle Company Ltd
4 Round Barn
Blackburn Road
Turton
BL7 0QA
United Kingdom

Email: sales@lancashirecandlecompany.co.uk

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

Ordered on: ___________________________________

Received on: __________________________________

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s):

(Only required if this form is submitted on paper.)

Date: _________________________________________